Sandoru Support

Sandoru · Zen sand art for iPhone and iPad

Need a hand? Write to contact@puffindesign.ca. A real person reads every message, usually within two working days.

Purchases

• Restore a purchase. Open Settings in the app and tap Restore purchases. Use the same Apple Account you bought with.
• Cancel a subscription. On your iPhone or iPad, open Settings, tap your name, then Subscriptions, and choose Sandoru. You keep Pro until the end of the period you paid for.
• Refunds. Payments are handled by Apple. Request a refund at reportaproblem.apple.com.

Your paintings

• Saving to Photos. The first time you save, iOS asks to add photos to your library. If you declined, allow it in Settings › Privacy & Security › Photos › Sandoru.
• Moving to a new device. Saved sand states and your own worlds live only on the device. Images you saved to Photos move with your photo library.

When you write

Please tell us your device model, iOS version and what you were doing when the problem happened. A screenshot helps.