ChinesePal Support
Need a hand? Write to contact@puffindesign.ca. A real person reads every message, usually within two working days.
Purchases
- Restore a purchase. Open Settings in the app and tap Restore Purchases. Use the same Apple Account you bought with.
- Cancel a subscription. On your iPhone or iPad, open Settings, tap your name, then Subscriptions, and choose ChinesePal. You keep Pro until the end of the period you paid for.
- Refunds. Payments are handled by Apple. Request a refund at reportaproblem.apple.com.
Free words and review
- Daily new words. All 11,092 words are open to everyone. For your first 7 days, new words are unlimited; after that, free accounts learn 20 new words a day. Need more? Watch a short rewarded video to add 10 more. Pro removes the daily limit and all ads.
- Review. Reviewing words you have already studied is always unlimited and free.
Your progress
- Moving to a new device. Progress syncs through your iCloud account. Sign in to the same Apple Account with iCloud turned on, open ChinesePal, and give it a moment to sync.
- Handwriting. Strokes are checked on the device and never uploaded.
When you write
Please tell us your device model, iOS version and what you were doing when the problem happened. A screenshot helps.