B-Day Keeper Support
Need a hand? Write to contact@puffindesign.ca. A real person reads every message, usually within two working days.
Reminders
- See what will remind you. The Coming Up list shows every reminder set for the next 30 days: who, which day and what time. If someone is missing there, the reminder is not set.
- No reminders arrive. Open iPhone Settings › Notifications › B-Day Keeper and turn on Allow Notifications. Focus modes can also hold reminders back.
People and Contacts
- Importing from Contacts. B-Day Keeper reads names and dates on your device so you can pick the big days you want. Nothing is uploaded. If you declined access, allow it in Settings › Privacy & Security › Contacts › B-Day Keeper.
Sync and a new device
- How sync works. Your big days are kept in your own private iCloud, free and on by default. Sign in to the same Apple Account on your new iPhone or iPad and they come back.
- Not syncing. Check that iCloud is on for B-Day Keeper in Settings › your name › iCloud, and that the device has a connection.
Purchases
- Free to start. Your first 100 big days are free, with every feature. A purchase lets you keep more.
- Restore a purchase. Open Settings in the app and tap Restore Purchase. Use the same Apple Account you bought with.
- Cancel a subscription. Open Settings in the app and tap Manage Subscription, or on your iPhone open Settings, tap your name, then Subscriptions. The big days you already have stay, and their reminders keep coming.
- Refunds. Payments are handled by Apple. Request a refund at reportaproblem.apple.com.
When you write
Please tell us your device model, iOS version and what you were doing when the problem happened. A screenshot helps.